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Scam On Netflix May Trick You With Fake Customer Service Reps

A new scam targeting Netflix subscribers relies on our affinity for trusting customer service representatives with our personal information.

Users who are targeted by the scam will see a fake webpage that looks very much like the Netflix login page. Then, when they enter their Netflix account info, the scam site claims that the user’s Netflix account has been suspended due to “unusual activity” and then lists a customer service number (which is not the actual Netflix customer service number). When you call that number, a representative on the phone recommends that you download “Netflix support software,” which is actually some sort of remote login software that gives the scammers access to everything on your computer. The scammers have also asked some people for copies of photo IDs or credit cards.

Jérôme Segura of Malwarebytes Unpacked first came across this scam on Feb. 28 and made a video (above) to protect people from falling for it.

A good general rule to remember is to not be too trusting when it comes to giving out your personal information. If at all possible, you should avoid letting someone remotely control your computer (unless you know them), don’t send pictures of your ID or credit cards over the Internet, and be sure to check out the URLs in the address bar of your browser (often they will look SIMILAR to the site you are familiar with, but have one letter changed that you might not notice).

Now, if you’ll excuse me, I have an entire season of House Of Cards to binge-watch.

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